FAQs – Alofie Pets


Delivery Estimates

UK and USA Orders: 3-7 working days delivery time. We estimate a 2-3 week turnaround time in total, but orders sometimes arrive sooner.

International Orders: Anywhere from 10 to 20 days shipping time. We estimate a 2-4 weeks turnaround time in total. Note that international orders can be delayed due to customs.

You'll receive an email containing your tracking number once your order is ready to be shipped.

Yes you will definitely receive a tracking number. As soon as your tracking number is available, you'll receive an email containing the full details. If over 3 weeks have passed and you do not have a tracking number, please email us.

You'll also benefit from our fantastic shipping updates. Whenever your parcel reaches a checkpoint in the delivery process (e.g. in transit, out for delivery, delivered etc), you'll receive a short email to update you.

Note that you will receive multiple tracking numbers if your order is shipped in multiple parcels.

Order cancellations are permitted up to 12 hours after placing your order. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Hey don't worry, we can fix this. Just email us and we can get this resolved for you as fast as possible.

We have a 100% REPLACEMENT GUARANTEE for any order that arrives with any damage or defect. While we don't offer refunds in these cases, you can rest easy knowing a new product is on the way. Kindly read our Refund Policy for more information.

We offer a 100% MONEY BACK GUARANTEE on all products that are not received within 45 business days of order placement.

We do not issue the refund if your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

We are shipping worldwide, so please free to place your order!